Cancellation Policy
Last updated:
1. Tour Cancellations by the Customer
- More than 24 hours before departure: full refund.
- Within 24 hours before departure: no refund.
- No-show: no refund.
2. Bike Rental Cancellations
- More than 24 hours before pickup: full refund.
- Within 24 hours before pickup: no refund unless otherwise agreed.
3. Early Returns
Returning equipment earlier than agreed does not automatically entitle the customer to a partial refund. Exceptions may be considered case-by-case.
4. Cancellations by Given2Fly Adventures
If we cancel due to unsafe weather, route closures, insufficient participants, or force majeure, customers will be offered either:
- an alternative date/service, or
- a full refund for the cancelled service.
5. Weather Policy
Activities operate in light rain when safe. For severe weather warnings or unsafe conditions, we may postpone or cancel according to section 4.
6. Modifications
Date/time changes requested by the customer are subject to availability and must be confirmed by Given2Fly Adventures.
7. Group Bookings
Group reservations may have custom cancellation terms, which will be provided during booking confirmation and will override general terms where explicitly stated.
8. How to Cancel
To cancel a booking, contact us by email or WhatsApp with your booking details: given2flyadventures@gmail.com, WhatsApp.